Privacy Policy
Last updated: September 3, 2026
Les Moulins de Soulanges (“we,” “our,” or “us”) is committed to protecting the privacy of individuals who visit this website and do business with us. This policy explains what personal information we collect, why we collect it, and how you can exercise your rights regarding that information, in accordance with the Act respecting the protection of personal information in the private sector (Bill 25, Quebec) and applicable federal laws.
Who Is Responsible for Your Personal Information
Les Moulins de Soulanges
60 rue de l’Acier
Coteau-du-Lac, QC J0P 1B0, Canada
info@moulinsdesoulanges.com — 450-265-3005
The person responsible for the protection of personal information can be reached at the email address above.
Information We Collect
Depending on how you interact with our website, we may collect:
- Contact / information request forms: name, email address, telephone number, and the content of your message.
- Online orders: name, billing and shipping address, email address, telephone number, payment information (processed by our payment provider — see Sharing Your Information with Third Parties), and order history.
- Website browsing: IP address, browser type, pages visited, and time spent on the website, through cookies and analytics tools — see Cookies and Similar Technologies.
Why We Collect This Information
- To respond to your information requests and communicate with you.
- To process, ship, and bill your orders.
- To improve our website, products, and user experience.
- To comply with our legal and accounting obligations.
- [To send you promotional communications, if you have provided your consent.]
We only collect information that is necessary for these purposes and do not use it for other purposes without your consent.
Cookies and Similar Technologies
Our website uses cookies to ensure its proper operation and, where applicable, to measure website traffic (e.g., [Google Analytics]) and display an interactive map (Google Maps). You can configure your browser to refuse cookies; however, some website features may then be limited.
Sharing Your Information
We do not sell your personal information. We may share it with:
- Our service providers (web hosting, payment processing, shipping, newsletter services), only to the extent necessary for them to provide their services and subject to confidentiality requirements.
- The appropriate authorities, if required by law.
[If service providers are located outside Quebec/Canada, specify the location where the information is processed and the applicable protection measures here — required under Bill 25.]
Retention of Information
We retain your personal information for as long as necessary for the purposes described above, or as required by law (e.g., tax and accounting obligations), after which we securely destroy or anonymize it.
Your Rights
In accordance with applicable law, you have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate, incomplete, or outdated information.
- Withdraw your consent to the collection or use of your information, subject to legal or contractual restrictions.
- Request the de-indexing or cessation of the dissemination of your information, where provided for by law.
To exercise these rights, please contact us at info@moulinsdesoulanges.com. We will respond within the time limits prescribed by law. If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information du Québec (Quebec Access to Information Commission).
Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification.
Changes to This Policy
We may modify this policy from time to time. The date of the most recent update is indicated at the top of this page. We encourage you to review this policy regularly.
Contact Us
For any questions regarding this policy or your personal information:
info@moulinsdesoulanges.com — 450-265-3005